Accessibility statement

Accessibility statement for Keele University – Study Online

Overview

This website is run by Higher Ed Partners UK Ltd. on behalf of Keele University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 300% without the text spilling off the screen
Navigate the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance Status

We know a part of this website is not fully accessible:

It’s not possible for users to change text size without some of the content overlapping.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 2 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Ed Harland-Lang (Marketing Director) at Higher Ed. Partners UK Ltd. by emailing ed.harland-lang@higheredpartners.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Feedback and contact information

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us at the bottom of this page.

Technical information about this website’s accessibility

Higher Ed Partners UK Ltd. on behalf of Keele University are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Reflow

At 400% zoom or on a small screen (320×256), the content available when the user activates the ‘Show details’ link in the cookie banner is partly cut off (the ‘Type’ column and the ‘Unclassified’ tab heading). The ‘Show Details’ tab is also not accessible using the mouse (the lower columns/tabs cannot be scrolled to). The initial issue raised has been addressed. We believe that immediate resolution of these newly highlighted issues represent a disproportionate burden to our organisation, as defined in the accessibility regulations. The development team will continue work to resolve this issue by 30th November 2024.

Preparation of this accessibility statement

This website was last tested on 10/10/2024. The test was carried out by Higher Ed Partners UK Ltd.

We used accessibility checker software to check for compliance to WCAG 2.0 (SiteImprove Accessibility Checker, Microsoft Accessibility Insights).
We also validated the HTML page markup against W3C Standards.

We tested:

Our main website platform, available at https://online.keele.ac.uk
Our application microsite, available at https://apply.online.keele.ac.uk
Ninja Forms – services based on a different technical platform but ‘skinned’ to look like our website

What we’re doing to improve accessibility

We are planning to address the main non-compliance accessibility issues listed above as soon as possible.

This statement was prepared on 10/10/2024. It was last reviewed on 10/10/2024.

Accessibility statement